The whole entire staff mainly Ron is very very rude! I made a payment with them by phone last month and they assured me that they would mail me a receipt and when I asked for a confirmation number conveniently enough he had already signed out the computer and could not give me a confirmation number. Now they are trying to charge me for last months payment on top of a "late fee" so now I am going to my back and pulling up my transaction history to prove that they indeed took money off my card!
Product or Service Mentioned: First Virginia Loans Loan.
Reason of review: Problems with payment.